When TNT’s global network went dark during the NotPetya cyberattack, every system failed — but people didn’t. In this story, Jan Salomons shares how leadership, trust, and adaptability kept Europe’s largest logistics network running manually for days. It’s a story of crisis leadership in a VUCA world — where volatility, uncertainty, complexity, and ambiguity tested every level of society,...
Miscommunication is a leading cause of workplace inefficiency and conflict, often resulting in misunderstandings, reduced productivity, and increased tension. Studies highlight how poor communication impacts team dynamics, leading to incorrect assumptions and diminished morale. Addressing these challenges requires fostering clarity, active listening, and emotional intelligence to create stronger connections and avoid conflict. Effective communication not only resolves workplace issues...
Negativity can quietly erode team morale, productivity, and even a leader’s confidence. In this post, I share the story of Nathalie, an operations manager trapped in a cycle of workplace stress and unproductive venting—both in her team meetings and personal life. Together, we explored the psychological roots of negativity, its contagious effects, and strategies to break free. From reframing...
I want to be seen and heard, treated fair, flexible when family issues require our attention, etc. We also expect our manager to remember everything we 've said, as well as knowing what is happening in our lives, even to the point the manager will anticipate for events occurring or planned by us.




