Course Outline

Introduction to Emotional Intelligence (EI)

• Definition and Importance of EI in Leadership
  • How EI impacts leadership effectiveness and team dynamics
  • The connection between EI and business performance
• Components of EI: Self-Awareness, Self-Regulation, Motivation, Empathy, and Social Skills
  • Overview of each component and its role in leadership success

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Self-Awareness (Recognizing and Understanding Your Own Emotions)

• Identifying Personal Emotions and Triggers
  • Techniques for recognizing emotional patterns
  • Recognizing emotional blind spots
• Understanding the Impact of Emotions on Leadership
  • How emotions influence decision-making and workplace interactions
  • Emotional contagion and its effects on team morale
• Self-Assessment Tools and Techniques
  • Personality and EI assessments (e.g., EQ-i 2.0, DISC, MBTI)
  • Journaling and reflective practices

Key Skills Developed:
✔ Emotional self-recognition
✔ Identifying triggers and emotional patterns
✔ Leadership impact awareness

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Self-Regulation (Managing Emotions and Responses Effectively)

• Strategies for Managing Emotions and Stress
  • Mindfulness techniques for self-regulation
  • Strategies for emotional detachment in high-pressure situations
• Techniques for Maintaining Composure and Patience
  • Managing frustration and impulsive reactions
  • Delayed response techniques in decision-making
• Developing Resilience and Adaptability
  • Overcoming setbacks and leading through uncertainty
  • Building mental toughness for resilience

Key Skills Developed:
✔ Stress and emotion management
✔ Self-discipline and impulse control
✔ Resilience and flexibility in leadership

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Motivation (Inspiring Yourself and Others)

• Understanding Intrinsic vs. Extrinsic Motivation
  • How motivation drives performance and engagement
  • The role of values and purpose in leadership motivation
• Techniques for Self-Motivation and Setting Personal Goals
  • Goal-setting frameworks (SMART, OKRs)
  • Creating personal mission statements
• Fostering a Motivated Work Environment
  • Recognizing and leveraging employee motivators
  • Encouraging autonomy, mastery, and purpose

Key Skills Developed:
✔ Self-motivation and goal-setting
✔ Inspiring and energizing teams
✔ Creating a motivational work culture

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Empathy (Understanding and Connecting with Others)

• Recognizing and Understanding Others’ Emotions
  • Reading non-verbal cues and emotional signals
  • Understanding diverse perspectives and emotional states
• Active Listening and Empathetic Communication
  • Techniques for deep listening and responding with empathy
  • The power of validation and acknowledgment
• Building Strong, Trusting Relationships
  • Trust-building strategies for managers
  • Managing difficult conversations with empathy

Key Skills Developed:
✔ Active listening and emotional attunement
✔ Empathetic communication
✔ Relationship-building and trust

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Social Skills (Mastering Interpersonal Leadership Competencies)

• Enhancing Interpersonal Communication
  • Communicating with clarity and emotional awareness
  • Adapting communication styles for different team members
• Conflict Resolution and Mediation Skills
  • Managing difficult personalities and emotional conflicts
  • Mediation techniques for leaders
• Networking and Building Influence
  • Building strategic relationships inside and outside the organization
  • Negotiation techniques using emotional intelligence

Key Skills Developed:
✔ Persuasive and adaptive communication
✔ Conflict resolution and mediation
✔ Influence and negotiation

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Building Emotional Intelligence in Teams

• Creating an Emotionally Intelligent Culture
  • Leading by example with emotional intelligence
  • Integrating EI into workplace culture
• Coaching and Mentoring Team Members
  • Developing EI in direct reports through coaching conversations
  • Encouraging self-awareness and growth in employees
• Encouraging Emotional Intelligence Development within Teams
  • Implementing team EI assessments
  • Strengthening team cohesion through EI practices

Key Skills Developed:
✔ Developing emotionally intelligent teams
✔ Coaching and mentoring for EI growth
✔ Strengthening team engagement and cohesion

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Decision-Making and EI (Balancing Logic and Emotion in Leadership Decisions)

• Using Emotional Intelligence in Decision-Making Processes
  • Recognizing emotional biases in decision-making
  • Applying rational-emotional balance in leadership choices
• Balancing Logic and Emotion in Leadership Decisions
  • Using emotional data to enhance decision accuracy
  • Leading with both empathy and accountability
• Case Studies and Practical Applications
  • Real-world examples of emotionally intelligent leadership

Key Skills Developed:
✔ Emotional awareness in decision-making
✔ Balancing empathy with logic
✔ Strategic decision-making

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EI in Times of Change and Crisis

• Managing Emotions During Organizational Change
  • Leading with stability and reassurance in uncertainty
  • Strategies for communicating change effectively
• Leading with Empathy During Crises
  • Responding to team emotions in high-stress environments
  • Maintaining personal resilience as a leader
• Strategies for Supporting Teams through Uncertainty
  • Helping employees manage stress and anxiety
  • Encouraging adaptability and positivity

Key Skills Developed:
✔ Crisis leadership with emotional intelligence
✔ Managing team emotions in uncertainty
✔ Leading change with empathy

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Continuous Improvement and Personal Growth

• Developing an Ongoing EI Improvement Plan
  • Personal EI development strategies for long-term success
  • Creating accountability structures for continuous growth
• Leveraging Feedback for Growth
  • Using 360° feedback for EI development
  • Receiving and giving constructive emotional feedback
• Resources for Further Learning and Development
  • Additional EI coaching and leadership resources
  • Strategies for lifelong emotional intelligence mastery

Key Skills Developed:
✔ Creating a personal EI growth plan
✔ Leveraging feedback for self-improvement
✔ Continuous learning mindset

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Additional Resources & Learning Opportunities

📌 Recommended Reading and Multimedia – Curated books, TED Talks, and research on EI
📌 Access to Emotional Intelligence Assessments – Self-assessment tools for ongoing evaluation
📌 Opportunities for Peer Discussion and Networking – Leadership forums and workshops

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Duration

The duration of a face-to-face facilitation for the Emotional Intelligence Development for Managers course depends on several factors, such as the depth of discussions, practical exercises, case studies, and participant engagement levels. Below is a structured time estimate based on different delivery formats:

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1. Comprehensive Multi-Day Workshop (Ideal for In-Depth Learning)

Duration: 2–3 full days (16–24 hours total)
Best For: Senior managers, leadership development programs, or immersive learning experiences

Proposed Schedule:

Day 1 (8 hours) – Foundations of Emotional Intelligence

• Introduction & Icebreaker Activities (30 min)
• Self-Awareness (1.5 hours)
• Self-Regulation (1.5 hours)
• Decision-Making & Emotional Intelligence (1.5 hours)
• Case Studies & Group Discussions (1 hour)
• Reflection & Action Planning (30 min)

Day 2 (8 hours) – Applying EI in Leadership

• Empathy & Relationship Building (1.5 hours)
• Social Skills & Communication (1.5 hours)
• Conflict Resolution & Mediation (1.5 hours)
• EI in Times of Change & Crisis (1.5 hours)
• Interactive Leadership Simulations (1 hour)
• Personalized EI Development Plans (30 min)

Day 3 (Optional – 8 hours) – EI Mastery & Practical Application

• Leadership Coaching & Mentoring with EI (2 hours)
• Emotional Intelligence in Team Building (2 hours)
• Group Exercises & Simulations (2 hours)
• Final Review & Personal Action Plans (2 hours)

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2. One-Day Intensive (Compressed Version)

Duration: 1 full day (6–8 hours)
Best For: Mid-level managers needing an overview with practical applications

Proposed Schedule:

Morning Session (3–4 hours)

• Introduction to EI & Leadership (30 min)
• Self-Awareness & Self-Regulation (1.5 hours)
• Empathy & Social Skills (1.5 hours)

Afternoon Session (3–4 hours)

• Conflict Resolution & Communication (1.5 hours)
• Decision-Making with EI (1 hour)
• EI in Change & Crisis Leadership (1 hour)
• Action Planning & Wrap-Up (30 min)

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3. Modular Half-Day Sessions (For Progressive Learning)

Duration: Multiple 3–4 hour sessions over weeks/months
Best For: Organizations preferring spaced learning and application between sessions

Example Format (Each Module = 3-4 hours)

• Module 1: Self-Awareness & Emotional Triggers
• Module 2: Managing Stress & Building Resilience
• Module 3: Empathy & Building Strong Relationships
• Module 4: Conflict Resolution & Difficult Conversations
• Module 5: EI in Decision-Making & Change Leadership

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Choosing the Right Duration

• Go for 2–3 days if you want an in-depth, immersive experience
• 1 full day is suitable for a high-impact, practical introduction
• Half-day modular sessions work well for ongoing learning & reinforcement

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This course provides practical, hands-on strategies for developing emotional intelligence as a leader, helping managers lead with empathy, make better decisions, and build high-performing teams.

Ready to elevate your leadership with emotional intelligence? Let’s get started!